Hyena Tipps und Tricks

1. Using Hyena/Exporter Pro to report NTFS file/directory and share permissions.

1. Using Hyena/Exporter Pro to report NTFS file/directory and share permissions.

Click here for a PDF White Paper with information on how to report NTFS file/directory and share permissions. (Requires the free Adobe Acrobat Reader)

2. Using Hyena/Exporter Pro to search for specific software on network computers.

2. Using Hyena/Exporter Pro to search for specific software on network computers.

Hyena/Exporter Pro can be used to export all installed software for computers on the network, and Microsoft Excel can then be used to sort/search for specific software.

In Hyena select the computers to search (or click on the domain entry in the left window for all computers in the domain), then go to Tools > Exporter Pro > Export From Selected Objects.
Click the Settings button then enable Installed Software Applications found under the Registry section.
Click Close and then Start Export.

When it has finished exporting, the output file can be opened with Microsoft Excel.

3. Running a report of the local administrators on computers on the network.

3. Running a report of the local administrators on computers on the network.

In Hyena's right-hand window select the computers to report on, then go to Tools > Exporter Pro > Export Selected Objects.

Click the Settings button, then double-click on Windows NT/Local Group Members.
Check the box to Export Group Members, then enter in an output file such as groups.txt.
Check the box to Only export information for groups listed in this file:

Enter in a file name such as grpmembers.txt and click Edit.
Notepad should open and state the file doesn't exist, and ask if the file should be created. Click Yes.
In the file enter in Administrators, then save the file and close Notepad.
Click OK, then click Close, then click Start Export.

When it has finished exporting the output file can be opened with Excel to view the members of the Administrators group for the selected computers.

4. Using Hyena to modify the home directory for selected users without having to do them individually.

4. Using Hyena to modify the home directory for selected users without having to do them individually.

This can be accomplished using Hyena's Home Directory Templates feature:

Go to Tools > Settings > Home Dir, then either create a new template or modify an existing one with the required changes.

To apply this template, select the users for modification in Hyena's right-hand window, then right-click and choose Properties. Go to the Profile tab, and change the information to what it should be. For example to change the path to a new server, the current path might be:

\\server1\users\%username%

Change it to the new location (and matching the home directory template):

\\server2\users\%username%

Click OK and the change will be applied to all of the selected users and the %username% variable will be replaced for each user accordingly.

5. Active Directory's Recycle Bin.

5. Active Directory's Recycle Bin.

Who hasn't from time to time wished that they could undo a user deletion, or just know when a particular directory object was deleted. While Microsoft has had a 'Recycle Bin' of sorts in Active Directory since Windows 2003, it wasn't until the release of Windows 2008 R2 that it has finally been usable.

If you are already using Windows 2008 R2, and have not looked at the new Recycle Bin options, visit this link to find out more:

http://technet.microsoft.com/en-us/library/dd392261(WS.10).aspx

This article is highly technical, but don't get turned off by the complexity of actually restoring a deleted object. Hyena has for years supported restoring deleted objects. To see what your current directory has deleted, just right click on your domain and select View Deleted Objects. The main change in Windows 2008's AD Recycle Bin is that more attributes can now be recovered making it more usable than in earlier Windows versions.

6. WMI hardware reporting.

6. WMI hardware reporting.

Hyena offers powerful WMI reporting functionality, and comes with several popular WMI classes already configured. New classes are also very easy to add. Here is an example from a recent support query on how to display CD-ROM information for all computers on the network:

The first step is to see if there is a WMI class that can be used to get the required information. To determine what is available, either use an Internet search engine, or use Hyena's Class Lookup feature. A sample search would be to use Google and search for: cd-rom drive WMI class. This example would find several Microsoft MSDN articles using the 'Win32_CDROMDrive' class.

To test this class to see if it provides the information required, right-click on a computer, or selection of computers, and choose WMI > Execute Query. Then click the New button. Enter a name to help recognize this query later (it will be saved in Hyena for further use) in the WMI Query Name box, and then enter the class name 'Win32_CDROMDrive' in the WMI Class box.

If the name of the class is unknown, the Lookup class function can be used.

Once the class is entered, click OK. In the window on the right side are the properties for this class; pick and choose the fields to display and add them to the Query Properties window on the left. All properties can be chosen initially to see what each produces and then come back to this dialog to remove those that aren't needed.

Once the properties have been added, click the Execute Query button. At this point Hyena will retrieve the information from the selected computers and display it in the right-hand window where it can be sorted, filtered, or sent to Microsoft Excel for further reporting.

The Enterprise Edition of Hyena is required for WMI reporting. Standard Edition users can use the Win32_Process (Processes) class to evaluate this functionality.

7. Displaying CR/LF characters in Active Directory data

7. Displaying CR/LF characters in Active Directory data

Some Active Directory attributes, for example notes and comments fields, can contain carriage return/line feed (CR/LF) characters. By default, these are generally not displayed in the Windows list control which is used for Hyena's right window displays. Beginning with Hyena v8.8 it will by default replace all CR/LF characters in Active Directory data with a Cr/Lf symbol in order to better reflect the underlying information.

However, this can be changed by using the advanced setting 'AdCrLfReplacementString' found under Tools > Settings > Advanced. This option can be set to any string such as the ^ character, or even a blank if desired.

8. Rearranging display columns.

8. Rearranging display columns.

Column rearranging is an often overlooked feature built into the standard Windows list control which Hyena uses for its right window displays. To temporarily move an entire column, simply click on the column header and drag it to the new location. Windows will place a small colored indicator showing where the new column will be positioned. Release the mouse button when you have the new column where you want it.

9. Using DNS Domain Names to Improve Performance.

9. Using DNS Domain Names to Improve Performance.

Recently a customer converted the domain path from Netbios to DNS and noticed an increase in performance when accessing Active Directory. Active Directory can use a variety of paths to describe the domain, but usually DNS works best. To see or change the path for your domain, select File->Manage Object View in Hyena, then set the domain path accordingly. There is a browse button (...) at the end of the ADSI Path box which makes it easier to get the path entered correctly.

Also, verify that the domain type is set to Windows 2000/2003/2008/2012/2016 Domain (and not a Windows NT domain type).

10. Windows 7 Remote Registry Service.

10. Windows 7 Remote Registry Service.

Windows 7 changes a number of things that make remote administration a challenge. Many of our support cases involve the disabling, by default, of the remote registry service under Windows 7. Registry operations and some functions ( such as computer properties) will fail with a rather generic Microsoft error when performed against a remote Windows 7 computer if the remote registry service is disabled on the remote computer. The solution is to enable the Remote Registry service on any computers that will be reported on by Hyena.

11. Using the 'OU Filtering Toolbar'.

11. Using the 'OU Filtering Toolbar'.

When either the main Containers/OU object or any Active Directory container object is selected, Hyena will display a special 'OU Filtering Toolbar' at the bottom of the main window, which can be used to control object retrieval within OUs. While Hyena's help file gives a complete overview of the functionality available, the two main uses are filtering and allowing Hyena to navigate down, or 'traverse into', sub-Ous:

Filtering - The various buttons on the toolbar that represent users, computers, groups, etc. can either be clicked 'up' or 'down', which will control which object types are displayed when the contents of an OU/container are displayed.

Traverse - When the leftmost button is clicked into the "down" position, Hyena will display everything in the selected OU, PLUS all sub-OU contents, based on the settings for the individual object buttons. If you need to only look at users, for example, in a single OU that has many sub-OUs, then this is the tool to use.

12. Getting the 'Total Physical Memory' on multiple computers.

12. Getting the 'Total Physical Memory' on multiple computers.

(Hyena Enterprise Edition Only) Use WMI to find the total memory on a selection of computers.

Select the computers you want memory information on in the right-hand window, then right-click over one of the selected computers and choose WMI > Execute Query. Choose Computer System, then click Execute Query.

The 'Computer System' query is one of the most popular built-in WMI queries in Hyena. Its uses the Win32_ComputerSystem class, which in addition to memory information, contains information on the computer make and model, number of processors, power management settings, and more.

To view this report in Excel, go to the Tools menu and choose Export to Microsoft Excel, then look for the TotalPhysicalMemory column.

13. Storing User Photos in Active Directory.

13. Storing User Photos in Active Directory.

Hyena has for many years supported storing user photos in Active Directory (AD). Since AD was introduced, Microsoft has provided a directory attribute, 'thumbnailPhoto', for store of photos, but never provided a mechanism to store or view the photos. Hyena displays any supported image file on the 'Personal' dialog under User Properties.

Hyena has an entire Help file topic devoted to AD user photo storage under Active Directory > Active Directory User Photo Integration.

14. Windows Domain Types.

14. Windows Domain Types.

One item that our support team gets a lot of inquiries about is having the domain type in Hyena set incorrectly. Hyena still supports old NT-style domains, although nearly everyone has migrated by now to an Active Directory domain structure. We still get occasional inquiries from users who have the domain type set to a 'Windows Domain' and as a result, are losing a lot of functionality.

To verify the domain type, select File > Manage Object View (or click the first toolbar button), and click on the domain(s) you have listed in Hyena. The domain type should be set to Windows 2000/2003/2008/2012/2016 domain and not the older "Windows Domain" style, unless you really do have an older Windows NT domain.

We are investigating how this happens as it appears that something in Hyena during the automatic current domain inclusion or manually adding domains is causing the domain type to default to the wrong type.

15. Using DNS Computer Paths.

15. Using DNS Computer Paths.

Another related item to the domain type is to use DNS names instead of Netbios names for all computer-related functions. All of Hyena's computer operations, for example, looking at services, disk space, registry information, etc. need to use a network path to access the Microsoft functions which return this information. By default, Hyena will use a Netbios style network path, (ie \\computername), instead of a DNS name, for example, \\computername.mydomain.com. In most sites, either network path style will work, but for some environments, the DNS name format can result in faster access.

To use DNS paths, go to Tools > Settings > Active Directory, and enable the option "Use DNS computer paths". This setting only effects access to computers retrieved from an Active Directory domain, for example, from the All Computers objects or through a container/OU.

16. Capturing Active Directory 'Find' dialog objects.

16. Capturing Active Directory 'Find' dialog objects.

Using the 'Find' context menu option on any Active Directory container or OU will display Microsoft's standard 'Find Users and Computers' dialog. Hyena can also capture and display the results of the Active Directory 'Find' dialog. This provides access to Hyena's own functions and the standard Microsoft functions as well on the returned objects.

To use this feature, first enable the 'OK' button on this dialog by selecting Tools > Settings > Advanced, find the setting labeled 'EnableAdFindOk' and make sure its set to 'True'. Next, display the Find dialog by selecting Find... from the context menu for any Containers/OUs object, or from any OU/container. After displaying the objects in the Find dialog, select one or more objects in the lower window, then click OK. The resulting set of objects will then be displayed in Hyena's right window.

17. Reporting Computer Serial Numbers.

17. Reporting Computer Serial Numbers.

(Hyena Enterprise Edition Only) Use WMI to find the serial numbers on a selection of computers.

Select the computers you want serial number information on in the right-hand window, then right-click over one of the selected computers and choose:

WMI > Execute Query. Click New and enter the following:

WMI Query Name - System Enclosure
WMI Namespace - (leave blank)
WMI Class - Win32_SystemEnclosure

Click OK to add the class, then choose the Properties you want to view. Make sure you include the '__SERVER' and 'SerialNumber' properties. Then click 'Execute Query'.

To view this report in Excel, go to the Tools menu and choose Export to Microsoft Excel, then look for the SerialNumber column.

18. Using Terminal Server sessions.

18. Using Terminal Server sessions.

Even if you are not using Terminal Server extensively in your environment, Windows will often use it behind the scenes. Although full multi-session viewing is only available in the Enterprise Edition, all Hyena users can see the first three (3) Terminal Server sessions for Windows XP/Vista clients and all servers. Since Windows will usually show the interactive user that is logged on at the console, you can use the Terminal Server sessions display to send messages and view the associated processes of an interactive logon session. Included in the process display is the option to terminate a process, which is something that cannot normally be done remotely in Windows without additional software agents or WMI.

The Terminal Server sessions can be seen by right clicking on the 'Sessions' under a computer in the left window, then selecting 'Terminal Server Sessions'. Viewing and managing Terminal Server sessions is a new feature available in Hyena v7.7.

19. Viewing BitLocker information for computers.

19. Viewing BitLocker information for computers.

The following information will allow you to view BitLocker recovery information for your computers.

Choose File > Manage Object View > AD Queries. Change the Query Type drop-down to "Container/OU Contents". Click the "New Query" icon on the right side, and enter a Query Name, for example, "BitLocker". Enter an LDAP Search Filter of:

(&(objectClass=msFVE-RecoveryInformation))

Check the box to "Include subcontainers and sub-OUs in search". Click OK. Add the following Query Active Directory attributes:

%SYM_AD_CONTAINER_NODOMAIN% (Change Attribute Category to Special AD Symbols)
Directory Name (Change Attribute Category to General Directory Object Attributes)
msFVE-RecoveryPassword (Change Attribute Category to Other (Specify Attribute) and type in this field)
msFVE-RecoveryGuid (Change Attribute Category to Other (Specify Attribute) and type in this field)
msFVE-VolumeGuid (Change Attribute Category to Other (Specify Attribute) and type in this field)
msFVE-KeyPackage (Change Attribute Category to Other (Specify Attribute) and type in this field)

Click OK to save the query.

Choose Tools > Settings > Active Directory and check the box to "Show all Active Directory system objects/folders (advanced view)". Also check "View users, groups, and computer objects as containers".

To run this new query, right-click on Containers/OUs in the left window and choose "Query Active Directory > BitLocker".

20. Run a report to locate inactive computer accounts.

20. Run a report to locate inactive computer accounts.

The method we recommend is to right-click on the Computers folder and choose Query Active Directory -> Computer (Detailed). When that finishes displaying click on the column header for Pwd Last Set to sort by that column. This is the last time the computer reset its computer account password with the domain controller. This happens automatically approximately every 30 days. Identify those that are well beyond a pre-determined range and disable or delete them.

Computer accounts also have a LastLogon value like user accounts do. Exporter Pro is best for this report due to LastLogon being stored locally on each domain controller rather than synchronized throughout the domain. Click on the domain object in Hyena, choose Tools -> Exporter Pro -> Export From Selected Objects. Click the Settings button, then enable Computers under Active Directory(Users, Groups). Double-click on Computers and then click the Set Options button and enable the option to Export from all domain controllers. Add LastLogon to the Query Attributes window by changing the Attribute Category to User Attributes, selecting and adding LastLogon. Click OK, Close and Start Export. When it finishes running the output file open ca be opened with Microsoft Excel.

21. Creating a Container/OU shortcut.

21. Creating a Container/OU shortcut.

In complex Active Directory environments it can be a chore to drill down to frequently used OUs each day, so we created an object called Container/OU Contents. Basically it acts like a shortcut that links directly to a particular location in AD. To create one go to File -> Manage Object View -> Objects. Click the New button at the bottom, then change the Type to Container/OU Contents. Enter a name for this location, then click the ... button beside ADSI Path to find the Container or OU and have Hyena enter the proper path information. Click Add, and then OK. There should be a new object in the left-hand window linking to that location in AD.

Technical Product FAQs

1. Does Hyena support Windows Vista, 7, 8, 8.1, 10, Server 2008 R2, 2012, 2012 R2, 2016 and 64-bit Windows operating systems?

Hyena includes extensive support for management of computers and Active Directory under Windows 2000, Windows 2003, Windows 2008 R2, Windows 2012, Windows 2012 R2 and Windows 2016. Hyena can also be used to manage Active Directory from any Windows 200x, XP, Vista, Windows 7, Windows 8, Windows 8.1, or Windows 10 client.

Hyena has met the Microsoft 'Compatible with Windows 7' logo requirements. Applications that meet these requirements not only are compatible with Windows 7, but are also required to have 64-bit functionality. Hyena v9 has met the Microsoft 'Compatible with Windows 8' logo requirements! "Compatible with Windows 8" certification means this product met Microsoft testing requirements for compatibility with 64-bit and 32-bit Windows 8. To earn the "Compatible with Windows 8" logo, apps and devices must pass Microsoft-designed installation, performance, reliability and security tests so you can be sure these products are compatible with Windows 8. Windows® 10 Compatible certification means this product met Microsoft testing requirements for compatibility with 64-bit and 32-bit Windows 10. To earn the "Windows 10 Compatible" logo, apps and devices must pass Microsoft-designed installation, performance, reliability and security tests so you can be sure these products are compatible with Windows 10. Hyena v11.5 has been tested to meet all of the technical requirements to be "Windows 10 Compatible".

Both Hyena and Exporter Pro are available in x86 and x64 versions, which is essential for full compatibility with Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 2008 R2, Windows 2012, Windows 2012 R2 and Windows 2016 64-bit installations.

Will the 32-bit version of Hyena run properly on a 64-bit operating system?

2. Will the 32-bit version of Hyena run properly on a 64-bit operating system?

The Active Directory shell Properties, AD Find common dialog, and AD object creation wizards will not work correctly on 32-bit applications when run on 64-bit operating systems. These components are all installed by the Microsoft RSAT package and are not controlled by Hyena. Since you must/should install the 64-bit RSAT package on a 64-bit operating system, the 32-bit components are not installed. This is the reason we offer a 64-bit version of Hyena, in order to get around the limitation of not having these missing components from the RSAT package.

What firewall ports must I open for your applications to communicate with a remote computer?

3. What firewall ports must I open for your applications to communicate with a remote computer?

Hyena doesn't actually handle any of the communication between computers, but rather executes Windows API functions for retrieving/setting data, and Windows does the rest. We do know that these functions use RPC for communication, and that in general the only firewall port that must be opened is TCP 445.

Note that Hyena's port requirements are the same as Microsoft MMC snapins, so any port required to operate the MMC computer management or Active Directory Users and Computers snapins would also be required to use Hyena or Exporter Pro.

For additional installation requirements see the Hyena Installation Guide.

I'm getting an error running Exporter Pro: Unable to open Hyena configuration file 'c:\program files\hyena\HYENA_EXPORTER_PRO.DAT'.

4. I'm getting an error running Exporter Pro: Unable to open Hyena configuration file 'c:\program files\hyena\HYENA_EXPORTER_PRO.DAT'.

Windows 7 and newer OSes have default permissions that restrict certain functions (ie creating a file) under the program files directory. Right-click on Hyena and choose 'Run As Administrator' and repeat the steps that produced the error. If that fixes the issue, here are a couple of solutions:

Give the account running Hyena full control permissions to the Hyena installation directory.

Change the default location where Hyena creates the interface file for Exporter Pro by selecting Tools > Settings > Advanced, and setting a writeable directory location for the account using Hyena for the setting named 'ExporterProInterfaceDirectory'.

The 'Servers' list is empty or missing servers in Hyena

5. The 'Servers' list is empty or missing servers in Hyena

Hyena depends on the Windows browser list for its 'Servers' list, as Microsoft doesn't have a function to retrieve only servers directly from Active Directory. The 'Computers' list under the domain will include all computers, including servers.

There are a number of reasons for computers not to show up on your browse list:

1. The computer browser service not running on the computer where Hyena is installed, (Windows 7 and newer OSes has it stopped by default)
2. The computer browser service not running on the domain controllers (2008 and newer OSes has it stopped by default)
3. The computer browser service not running on the missing servers (2008 and newer OSes has it stopped by default)
4. Network configuration/layout not allowing broadcasts required by browsing
5. Create an AD query to filter for computers with 'Server' in the OS description. Go to File > Manage Object View > AD Queries, change the Query Type to 'Container/OU Contents'. Click the New Query icon and enter a Query Name of 'Servers'. Check the box to Include subcontainers and sub-OUs in search, then paste this into the LDAP Search Filter box:

(&(objectCategory=computer)(objectClass=computer)(operatingSystem=*server*))

Click OK to save the new query. To run this query right-click on the Containers/OUs object for a domain and choose Query Active Directory > Servers.

Windows restricts applications like Hyena to add to or remove computers from the browse list, so we can only suggest alternate methods if you aren't able to determine why those servers are missing from your browse list:

1. Right-click on the 'All Computers' object and choose Query Active Directory > Computer(Detailed). Then filter the OS column for the word 'Server'.
2. Navigate through the Containers/OUs to the location where your servers reside in Active Directory.
3. Create a static Object Grouping under File > Manage Object View. The limitation to this method is you have to manually add all of your servers, and you must add/remove them over time as this is not a dynamic list.
4. Create an OU in the directory and place all of your servers into this OU structure.

I'm missing the Dialin tab for my users in Hyena.

6. I'm missing the Dialin tab for my users in Hyena.

Due to changes made by Microsoft in Windows 7, current release versions of Hyena will forcibly disable the RAS (Dialin) properties when viewing the User Properties. This was done to prevent errors when attempting to view or save any dialin settings, since these errors were creating a large number of support incidents. These errors are the result of Microsoft changing Windows 7 system components that essentially disabled the RAS functionality. When used on Windows 7, Microsoft's own Active Directory Users and Computers snapin will also not display any RAS/Dialin settings for this same reason. It is unclear why Microsoft has eliminated this functionality in Windows 7.

Microsoft may be slowly addressing these issues, however. To allow the possibility that some configurations can still be used to manage user dialin settings, the user properties Dialin tab can be re-enabled on a Windows 7 client by setting to true the Tools > Settings > Advanced setting 'ForceWindows7RAS'. Note that you must still also turn on the option to show user RAS (dialup) information on the Tools >Settings > User dialog. This setting also has no effect on the Shell Properties for a user as these dialogs are still controlled by Microsoft.

If changing this setting, Hyena must be restarted. When enabled, the Hyena user properties dialog will have a Dialin tab. If an error is encountered when trying to view or save the Dialin settings, then the client does not have the right Microsoft support libraries to manage RAS settings. Turning this advanced setting back off will prevent the errors.

Can Terminal Server settings be managed?

Can Terminal Server settings be managed?

Both Hyena and Exporter Pro can manage and export Terminal Server/RDP settings. Make sure to read the help file for information on how to configure your computer for Terminal Server support. Please contact support if you are unable to manage Terminal Server settings for any reason.

Why do some of my users show an incorrect Last Logon time?

8. Why do some of my users show an incorrect Last Logon time?

The directory attribute 'LastLogon' is stored locally on each domain controller, and depending on which controller is used to retrieve this information, you can see different results. In Hyena, you can right-click on a user and choose 'View Logon Information' and then click the 'Check All Domain Controllers' button to see that each controller reports different information based on the last time a user was authenticated by each controller. Unfortunately, we are unable to perform this action for multiple users in Hyena due to the extreme performance delays in processing this information.

To get a report for multiple users, it is best to use Exporter Pro for this because it has an option to force it to check all domain controllers and report the latest date/time found.

To do this, click on your domain in Hyena to select it, then go to Tools > Exporter Pro > Export From Selected Objects. Click the Settings button, then double-click on Detailed Users under Active Directory (Users, Groups). Check the box to enable it and enter an output filename. Click the button for Set Options and check the box to export information from all domain controllers. Also make sure Last Logon is listed in the window as one of the fields to export. Run the export and when finished you can open the output file with Excel.

On some of the properties tabs for Windows 7 or Windows 2008 computers, such as Software and Network, I get an error: Unable to connect to registry of...

9. On some of the properties tabs for Windows 7 or Windows 2008 computers, such as Software and Network, I get an error: Unable to connect to registry of...

This function and many others in Hyena require the Remote Registry service, and typically Windows 7 and Windows 2008 have that service stopped by default. Start the service, and set it to Automatic startup.

When I expand Containers/OUs in Hyena, none of the OU names are showing.

10. When I expand Containers/OUs in Hyena, none of the OU names are showing.

This is caused by changing the default OU query. To put it back to the default state, go to File > Manage Object View > AD Queries and change the 'Query Type' to Container/OU Contents. Click on the 'Container/OU (Summary)' query and make sure the first two fields are:

Directory Name
Description

Also make sure it has 'Both' set as the Default Window assignment.

11. When I expand my domain in the left window I don’t see Containers/OUs or any other Active Directory information.

11. When I expand my domain in the left window I don’t see Containers/OUs or any other Active Directory information.

This is caused by having an incorrect Type setting for your domain. Go to File > Manage Object View > Objects and click on your domain. At the bottom change the Type to 'Windows 2000/2003/2008 Domain'. You will also need a proper ADSI Path: click the button besides the ADSI Path box, find your domain and click OK to add the proper path information. Click Update and then OK to close Object Manager.

I’m getting an error in Hyena when I click the Terminal tab in user properties: Error getting Terminal Server data. Parameter is incorrect.

12. I’m getting an error in Hyena when I click the Terminal tab in user properties: Error getting Terminal Server data. Parameter is incorrect.

To workaround this problem, go to File > Manage Object View > Objects. Click on your domain, and make sure the information in the ADSI Server field is in a flat NetBios format of, for example, 'DC0145', and not 'DC0145.systemtools.com'. Click Update and then OK and try viewing Terminal Server data on a user again.

This problem is caused by a bug or limitation in the Microsoft terminal services interfaces used by Hyena, which do not support DNS paths. Its a known problem with Windows 7, but hopefully Microsoft will address this issue in Windows 8.

I installed RSAT on my computer, but Hyena still gives me an error: Installation of the Microsoft Administration Tools is required for many Active Directory functions. Hyena has detected that the AdminPak may not be installed

13. I installed RSAT on my computer, but Hyena still gives me an error: Installation of the Microsoft Administration Tools is required for many Active Directory functions. Hyena has detected that the AdminPak may not be installed.

The default install of the Microsoft Remote Server Administration Tools (RSAT) does not install the proper options for managing Active Directory. Go to Control Panel > Programs, then select 'Turn Windows features on and off'. Go to 'Remote Server Administration Tools' and enable the AD DS Snap-ins and Command-line Tools option.

When I view the properties for a group in Hyena, I only see the Security tab.

14. When I view the properties for a group in Hyena, I only see the Security tab.

The default install of the Microsoft Remote Server Administration Tools (RSAT) does not install the proper options for managing Active Directory. Go to Control Panel > Programs, then select 'Turn Windows features on and off'. Go to 'Remote Server Administration Tools' and enable the AD DS Snap-ins and Command-line Tools option.

I'm getting an error (1722) when trying to view or export printers.

15. I'm getting an error (1722) when trying to view or export printers.

If you aren't able to view printers on any remote computer, make sure the Print Spooler service is running on your computer. If you are only having issues viewing printers on Windows 7 computers, you may have an GPO issue. Try the information found in this thread on our ToolBoard:

http://www.systemtools.com/toolboard/showthread.php?3994-Can-t-access-printers-on-Win-7-systems/page3&highlight=1722

I’m trying to install Hyena on a server and getting an InstallShield error: 0x80004005

16. I’m trying to install Hyena on a server and getting an InstallShield error: 0x80004005

This error is typically caused by trying to install Hyena through a remote session such as a Terminal Server or RDP session. You will need to run the install program physically on the server or through another method.

I’m trying to use the 'Authentication Credentials' option in Hyena but it gives me an error: A DNS formatted domain path must be used to provide alternate credentials.

17. I’m trying to use the 'Authentication Credentials' option in Hyena but it gives me an error: A DNS formatted domain path must be used to provide alternate credentials.

Go to File > Manage Object View > Objects, and click on your domain. Click the browse button besides the ADSI Path box and find your domain. This will add the proper DNS domain path format to the ADSI Path box. Click Update to save the change and then OK to close Object Manager.

The Authentication Credentials option requires the use of a DNS-style domain entry, due to the requirements of the underlying Microsoft protocol being used.

Does Hyena support Exchange 2010?

18. Does Hyena support Exchange 2010?

Yes, Hyena now supports Exchange 2010 as well as Exchange 2000, 2003, 2007, 2010, 2013 and 2016. See Hyena's help file for more information on the support options for different versions of Exchange.

I’m trying to configure Exchange 2010 integration in Hyena, but when I click the 'Find' button for my Exchange Server I get an error: Class not registered.

19. I’m trying to configure Exchange 2010 integration in Hyena, but when I click the 'Find' button for my Exchange Server I get an error: Class not registered.

When you enable Exchange 2010 functionality in Hyena, it will automatically attempt to register the SystemTools_PSI.dll file, but Hyena has to use a Microsoft utility named regasm.exe to do this. If it can’t find the file, the registration will fail.

Search your computer and see if you can find a copy of regasm.exe. This file is installed when you install the Microsoft .Net Frameworks. Once you find it, run this command from a Command Prompt:

Regasm.exe systemtools_psi.dll

You many need to provide the path to regasm.exe and/or the SystemTools_PSI.dll file.

What is the difference between lastLogon and lastLogonTimeStamp in Active Directory?

20. What is the difference between lastLogon and lastLogonTimeStamp in Active Directory?

The following article on Microsoft's Technet has the best explanation of these fields:

"The LastLogonTimeStamp Attribute - What it was designed for and how it works"

I'm searching the MemberOf attribute of users for a particular group and not finding it for users that I know are members of that group.

21. I'm searching the MemberOf attribute of users for a particular group and not finding it for users that I know are members of that group.

The Active Directory MemberOf attribute for users contains all of the groups they are members of, with the exception of the Primary Group. Primary Group membership is kept in the PrimaryGroupID attribute. You can add this to Hyena's display or export, then sort or filter for the group ID you are trying to locate.

Another option is to use the User Group Membership export in Exporter Pro. Click on the objects you want to report on in Hyena, then choose Tools -> Exporter Pro -> Export From Selected Objects, click the Settings button, enable User Group Membership, then click OK and Start Export. When it finishes running you can open the file in Microsoft Excel.